Formations

Airline & Maritime Transport Hosting

ATAM or the program of Airline and Maritime Hospitality aims at qualifying board agents who are capable of offering a great customer service and ensuring security and safety on board

The Criteria for ATAM
Training Admission

Admission Criteria

High school diploma or 12th grade level
Good level in English
Good presentation

General Criteria

Files selection
Motivation interview
Test of English

ATAM Training Objectives

ATAM ( Accueil dans les Transports Aeriens et Maritime) or the program of Airline and Maritime Hospitality aims at qualifying board agents who are capable of offering a great customer service and ensuring security and safety on board . This training revolves around the following objectives:

To be situated in the field area and training process.
Characterize the professional environment.
Adopt the professional behaviour and attitudes.
Make use of information technology tools.
Apply the hospitality skills in the job field.
Get prepared for professional integration.
Get integrated in various professional situations.
Ensure First Aids interventions.
Be able to apply safety measures.
Prevent risks related to dangerous goods.
Apply airline and maritime emergency procedures.
Develop a customer-oriented approach .
Manage onboard sales and services.
Carry out operations related to boarding and deboarding passengers.

Jobs
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Cabin Crew Ground handling agent Maritime Board Agent

Training Program

Module 1

Job and training

Module 2

Information technology tools

Module 3

Communication in French

Module 4

Professional environment

Module 5

Behaviour and Professional Attitude

Module 6

Communication in English

Module 7

Customer Approach

Module 8

Interaction in Professional Situations

Module 9

Safety Measures

Module 10

Dangerous Goods

Module 11

Pre-departure Procedures

Module 12

Boarding and Departure

Module 13

Hospitality Activities in the Work Environment ( 1st internship)

Module 14

First Aids

Module 15

Communication in Spanish

Module 16

Service during Cruising

Module 17

Products Sales onboard

Module 18

Emergency Airline Procedures

Module 19

Emergency Maritime Procedures

Module 20

Arrival and Deboarding

Module 21

Searching for a job

Module 22

Integration in the work environment( 2nd internship)

Airline & Maritime Transport Hosting

The Criteria for ATAM Training Admission

Admission Criteria

General Criteria

ATAM Training Objectives

Jobs_

Training Program

Module 1

Module 2

Module 3

Module 4

Module 5

Module 6

Module 7

Module 8

Module 9

Module 10

Module 11

Module 12

Module 13

Module 14

Module 15

Module 16

Module 17

Module 18

Module 19

Module 20

Module 21

Module 22

Give Wings To Your Career

The Criteria for ATAM
Training Admission

Jobs
_